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Zoom Expands Phone Service to Six Telecom Circles, Zoom Centre Launched in India

Zoom Expands Phone Service to Six Telecom Circles, Zoom Centre Launched in India 704u1l

Written by Siddharth Suvarna | Updated: 11 June 2025 21:48 IST

Photo Credit: Zoom 4q3e11

Zoom Centre offers several AI-first products

Highlights

Zoom Phone was previously available in Maharashtra and Tamil Nadu circles
It is available as an add-on service for existing paid Zoom s
Zoom Centre voice, video, and social media channels

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Zoom Communications expanded its Phone service in India to four more circles on Wednesday. With this expansion, Zoom Phone is now available in Mumbai, Delhi National Capital Region (NCR), Karnataka, and the Andhra Pradesh & Telangana telecom circles. It was previously available in two circles. Notably, the service is licenced by the Department of Telecommunications (DoT). Separately, the company also launched its Centres in the country. Both services are aimed at enterprises, with the latter being an omnichannel solution that unifies customer and employee engagement.

Zoom Announces Enterprise-Focused Solutions in India 19tg

In a press release, Zoom made two new India-focused announcements. Zoom Phone, a replacement for legacy Phone Branch Exchange (PBC) systems, is now available in four more circles. The service was first rolled out in October 2024 in the Maharashtra and Tamilnadu telecom circles.

Now, it is being expanded to Mumbai, Delhi NCR, Karnataka (Bengaluru), and Andhra Pradesh & Telangana (Hyderabad) circles. The Delhi NCR telecom circle includes the Union Territory of Delhi, Ghaziabad, Faridabad, NOIDA, and Gurugram.

Zoom Launches Custom AI Companion, AI Agent Tuned for Enterprise Needs

Zoom Phone s inbound and outbound calling service via the Public Switched Telephone Network (PSTN) and consolidated communication needs for businesses with a single AI-first platform in Zoom Workplace.

The service can be integrated with Zoom Centre to offer enterprises additional features such as call transfer, call forwarding, and call recording. The company says Zoom Phone service can also be used to connect regions where it is not available. This can be done via the company's self-service portal which offers native phone numbers based on specific telecom circles where the service is available.

Coming to the Zoom Centre, it is a -center-as-a-service solution (CCaaS) that s multiple channels including voice, video, virtual agents, social media, emails, and messaging apps. It offers bring your own carrier (BYOC) capabilities which lets businesses retain their existing PSTN service provider, and route voice traffic through Zoom's Centre cloud.

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Further reading: Zoom Centre

Akash Dutta Email Akash Dutta

Akash Dutta is a Senior Sub Editor at Gadgets 360. He is particularly interested in the social impact of technological developments and loves reading about emerging fields such as AI, metaverse, and fediverse. In his free time, he can be seen ing his favourite football club - Chelsea, watching movies and anime, and sharing ionate opinions on food. More