Samsung Galaxy S10 owners are reporting an issue with their smartphones after the most recent software update. This update causes the s to be locked out of their smartphones and they cannot seem to get past the lock screen post the update. Post the update, the Samsung smartphone restarts taking the to the lock screen that needs them to enter the pin or pattern as face unlock and the in-display fingerprint scanner is disabled after a fresh boot. Because of this bug, s aren't able to get past the screen and have reported the problem on Reddit and on Samsung's community page.
A Samsung Galaxy S10 on Verizon took to Reddit to Galaxy S10 device to Verizon to get it to reset while someone managed to reset the device using the suggested method.
This method, however, will wipe the entire smartphone and anything not backed up will be lost it it wasn't backed up. Samsung will need to come up with a more convenient solution to appease s. One on the Samsung Community has found another workaround which involves putting the smartphone into Safe Mode. The Safe Mode accepts the code and lets you backup data on the smartphone. The same also suggest to set up the Samsung Find My Mobile feature since it has a remote unlock function.
The issue seems to be specific to the US and has largely affected Verizon s. AT&T s are also said to be affected by this update. The cause of this issue is said to be the June security patch released by Verizon and AT&T last week. Samsung Galaxy S10 s are the most affected by this issue while a few Galaxy S10e s have also reported similar issues. We checked, and didn't have an issue on our Galaxy S10 unit running the June security patch